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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Munish Jha

February 7, 2025

5  out of  5
rating by Munish Jha
"Thank you, Miriam Bernal! You were excellent at explaining every detail of the policy and providing thorough clarifications on the coverage. I truly appreciate the wonderful service you provided. Thanks again!"
We responded:
"Thank you for your kind words! We're so glad Miriam provided excellent service and clear guidance on your policy. We appreciate you choosing our agency."
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Nancy Portillo (Nancy Portillo)

February 6, 2025

5  out of  5
rating by Nancy Portillo (Nancy Portillo)
"Awesome experience Very satisfied with the excellent customer service. Would recommend Miriam to everyone she is very knowledgeable and helpful. Her and her office are the best!"
We responded:
"Nancy, Thank you for your wonderful review! We're so happy to hear that you had an awesome experience and were satisfied with the excellent customer service. Miriam and her team truly appreciate your recommendation, and we’re glad to know they were able to assist you with all your needs. If there's anything else you need, we’re always here to help! 😊🌟"
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Vasilii Baranov

February 5, 2025

1  out of  5
rating by Vasilii Baranov
"I am writing to express my extreme dissatisfaction with the service I received from your insurance agency Justin Bigby State Farm. I was recently charged extra fees that I was not informed of and did not agree to. When I contacted your agency to inquire about these charges, I was met with silence. It was only when I signed the contract and received the first payment that I found the extra payments. Crystal didn't talk about them before I started the contract. It took several days for me to receive a response, and even then, the response was not helpful. I am very disappointed with the lack of communication and transparency from your agency. I would not recommend your services to anyone."
We responded:
"I am deeply sorry to hear about your recent experience with our agency and I sincerely apologize for the frustration and inconvenience this has caused you. We strive to provide clear and transparent communication to all our clients. The extra fees you were charged were due to changes made to your policy, such as adding a vehicle and adjusting coverage on the Ford Maverick. These adjustments resulted in prorated charges, which should have been clearly communicated to you at the time of the changes. I also apologize for the delay in our response and for any lack of helpful information once we did respond. This is not the level of service we aim to provide, and I understand your disappointment."
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Lucy Alba

January 30, 2025

5  out of  5
rating by Lucy Alba
"Thank you Miriam you are amazing, appreciate you!"
We responded:
"Very nice! Thank you for the review I will be sure to let Miriam know. "
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Margarita

January 30, 2025

5  out of  5
rating by Margarita
"Miriam is super friendly and very helpful! I really appreciate all her help in offering me a better quote than where I currently was. Glad to be a member of State Farm!"
We responded:
"Love this! Thank you for your business and review! "
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Jocelyn Martinez

January 30, 2025

5  out of  5
rating by Jocelyn Martinez
"I will highly recommend Miriam Bernal to my family and friends for any insurance needs, she’s great!"
We responded:
"Thank you for the kind words!! I will let her know and we appreciate your business! "
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Monica Campos

January 30, 2025

5  out of  5
rating by Monica Campos
"Mirian Bernal has always been such an amazing agent, she is always quick at helping us and making sure we have everything answered. I 10/10 recommend working with her she will never disappoint."
We responded:
"Thank you for the review! Miriam is top notch with customer service! Glad we could help and thank you for your business!"
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Angel Hernandez

January 29, 2025

5  out of  5
rating by Angel Hernandez
"Highly recommended Miriam is very helpful and knowledgeable. I would definitely recommend anyone to her and her office."
We responded:
"Thank you for your recommendation! We're thrilled to hear that Miriam provided such helpful and knowledgeable service. We appreciate your support!"
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Travis fager

January 28, 2025

5  out of  5
rating by Travis fager
"Staff and company have been great. The team at Justin's is top notch. Always prompt, cheerful and resourceful. Certainly recommend them."
We responded:
"Thank you so much for the review!! We appreciate your business and looking forward to our continued relationship. "
Profile photo of MIGUEL PADILLA

MIGUEL PADILLA

January 28, 2025

5  out of  5
rating by MIGUEL PADILLA
"I had a great experience with Miriam Hernandez. I recently purchased auto insurance through State Farm, after trying to find a better rate through researching each individual provider, I came across them and I’m happy i did saving $800 for 6 months! I will definitely recommend this agency to anyone for their insurance needs. Thank you Miriam! 💯"
We responded:
"Wow! So nice! Thank you so much for your business and so glad Miriam took great care of you! "
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Susan Retter

January 28, 2025

5  out of  5
rating by Susan Retter
"I worked with Kim Bishop and I highly recommend her. She found things in my old homeowners policy that were troublesome and definitely not to any homeowner's advantage. I feel comfortable knowing that she is available to answer questions and we hope to have a long term relationship with this office!"
We responded:
"Thank you so much for the review! Kim takes pride in educating our customers! "
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Amber McKenna

January 21, 2025

5  out of  5
rating by Amber McKenna
"Excellent staff! Very helpful, personable, knowledgeable, professional and caring group. I worked with Crystal and would highly recommend! Thanks for a great experience!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear you found our team helpful, personable, and professional. Crystal is an incredible part of our team, and we’re so glad she made your experience a great one. Your recommendation means the world to us, and we’re here whenever you need assistance in the future!" Let me know if you'd like to adjust the tone or add anything!"
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Sarahi Garcia

January 20, 2025

5  out of  5
rating by Sarahi Garcia
"Great office in Little Elm! Go see Crystal to help with your insurance needs she really knows how to help. Highly Recommend."
We responded:
"Thank you so much! We take pride in our work and customer service! "
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Jessica Hunte

January 20, 2025

5  out of  5
rating by Jessica Hunte
"Highly recommend Crystal at State Farm in Little Elm. She’s extremely knowledgeable, kind and helpful. Everyone needs insurance!! Go see her!"
We responded:
"We appreciate the kind words and business! "
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Stephanie Gazaway

January 17, 2025

5  out of  5
rating by Stephanie Gazaway
"Spoke with Crystal concerning a quote due to rising insurance costs and lack of customer service from our previous insurance carrier. Crystal was amazing! She answered all my questions and took time to explain everything to me. I appreciate her excellent customer service and look forward to working with the Justin Bigby agency for all of my future needs."
We responded:
"Thank you Stephanie! Glad she was able to help and welcome to the State Farm Family. "
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samantha reina

January 17, 2025

5  out of  5
rating by samantha reina
"Crystal is Amazing! She always goes above and beyond to help in anyway she can!"
We responded:
"Thank you for your business and review! "
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Mel Robin

January 17, 2025

5  out of  5
rating by Mel Robin
"Best insurance company i have been with. Crystal the office manger is quick to respond and very kind."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with us, and we'll be sure to pass along your praise to Crystal. 😊"
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Patricia ROBINSON

January 7, 2025

5  out of  5
rating by Patricia ROBINSON
"Great efficient experience! Debbie in the office very helpful in solving my account problems!"
We responded:
"Thank you so much! Debbie is truly cherished here by us and so many customers! "
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Whitney Mork

December 5, 2024

5  out of  5
rating by Whitney Mork
"The Justin Bigby State Farm team in Little Elm is fantastic! I highly recommend! Justin was passionate about making sure we had the proper life insurance and that we had a plan that we were comfortable with. Thank goodness because I had no idea what I needed for ourselves and our children at 1st. He took the time to answer all of my questions. He actually went above and beyond helping us, especially since we had to meet when they were about to close. He didn’t mind staying later. His team was impressive to work with as well. I felt welcomed the moment I walked through the door. You don’t get that type of experience everywhere, so I definitely wanted to give Justin and his team a 5-Star Review! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Wow, thank you for such a thoughtful and detailed review! We're thrilled to hear about your fantastic experience with Justin and the team. It's great to know that Justin's passion for ensuring you had the right life insurance plan made a difference and that he went above and beyond to answer your questions—even staying late to assist you. We're also delighted that you felt welcomed from the moment you walked through the door and had a positive experience with the entire team. Your kind words and 5-star rating mean so much to us. Thank you for choosing us for your insurance needs!⭐️⭐️⭐️⭐️⭐️"
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Nkoli Ogwuru

December 4, 2024

5  out of  5
rating by Nkoli Ogwuru
"I am working with Logan and he is amazing with response time and finding the best deals to save us money. I have referred him to every person l know . Keep up the great job and the best rates and you could have a customer for life 😁"
We responded:
"Thank you so much for your kind words and referrals! We're thrilled to hear that Logan has been able to assist you so effectively. We'll continue to strive for the best rates and service. Your support means a lot to us!"
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Kathrina Barcarse

December 4, 2024

5  out of  5
rating by Kathrina Barcarse
"Justin Bigy's and his team at State Farm has been absolutely incredible in handling my insurance needs for both auto and home. They go above and beyond to ensure I get the best rates and always take the time to answer my questions in detail. What truly sets them apart is their responsiveness—there’s always someone available when I need help or assistance, making me feel valued and supported. Their exceptional service and dedication to their customers are why I’ve stayed with them for so long. Highly recommend this team to anyone looking for reliable and customer-focused insurance!"
We responded:
"Thank you so much! Customer Service is very important to us and making sure our customers feel appreciated. "
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Yeji Kim

November 26, 2024

5  out of  5
rating by Yeji Kim
"Logan has been incredibly helpful and attentive throughout the entire process of setting up my insurance! I was able to get provided all the options I was looking for with the reasonable prices, and he gets back to us very fast. Highly recommended!"
We responded:
"Thank you so much! "
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Angel Mcgowan

November 19, 2024

5  out of  5
rating by Angel Mcgowan
"Debbie at State Farm Little Elm is a miracle worker. She went above and beyond to help with another state agent to correct a billing issue on my account! I’m thrilled to be with an agent’s office that cares and helps in so many ways! Thank you!!’"
We responded:
"Thank you so much for your review! Debbie is the best! We are the lucky ones to have her here serving our customers! "
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Jim Merchant

November 11, 2024

5  out of  5
rating by Jim Merchant
"Logan saved me $60 per month on auto insurance with coverage twice as good as I had before. Thanks man!"
We responded:
"Thank you for the great review! We're thrilled to hear Logan was able to help you save money while improving your coverage. If you need anything else, don't hesitate to reach out!"
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veeze peeze

October 15, 2024

5  out of  5
rating by veeze peeze
"Kimberly was amazing she helped me to find the perfect policy that fit my family needs and budget. I would recommend anyone looking for a more cost-effective policy to reach out to State Farm. Thank you for everything"
We responded:
"Thank you! We are so lucky to have her and so glad you she was able to help you. Thank you for being a great customer! "