State Farm® Insurance Agent Justin Bigby

"Stay away! Lack of follow up Lack of urgency State Farm has some weird policies. So, after going with them initially, paid in full on my policy, I had to cancel both home and auto policies. After 30 days and counting, still no refund check in my hands. They owe me more than $3k! The office staff says they will follow up and call you back and do they ever do so? NOPE. I guess when it's not their money, "Jake from State Farm" or in this case Justin's staff just doesn't care. We all make mistakes. But they should pay me interest on holding my money for more than 30 day and counting! Miriam, not very impressive. Jessica, you were great to work with (A+) but the rest of the team (including corporate) is getting a failing grade. Big fat F"

"I am writing to express my extreme dissatisfaction with the service I received from your insurance agency Justin Bigby State Farm. I was recently charged extra fees that I was not informed of and did not agree to. When I contacted your agency to inquire about these charges, I was met with silence. It was only when I signed the contract and received the first payment that I found the extra payments. Crystal didn't talk about them before I started the contract. It took several days for me to receive a response, and even then, the response was not helpful. I am very disappointed with the lack of communication and transparency from your agency. I would not recommend your services to anyone."

"I have been with StateFarm since I got my car and I NEVER had a problem until my agent Paul Jordan passed away and my account was handed off to Justin's Team. Ever since then I have had nothing but problems, either notices not being received, payments not being automatically taken, and myself having to constantly follow up and hearing back days later. It's not Justin himself, the few times I have personally spoken to him it did sound like he was trying. But his team member, Crystal. It is sad to hear that knowing she messed up she doesn't make an effort to make things right. Saying "your hands are tied" is that what you say to your customers when you don't want to do what you can to make things right? And often hearing how you don't know how you missed my email on multiple occasions. I'm appalled this is how you treat your customers."

"Highly disappointed, after going in circles and playing phone tag and after finally getting insured I had a policy. Asked them to crunch numbers and possibly add renters to my auto, instead of getting an updated quote I got dropped from my policy. Went to geico and pay almost half for the exact same coverage. Live and learn"