Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jane Falls

Jane Falls

March 7, 2025

5  out of  5
rating by Jane Falls
"I have been with this State Farm Office for over 4 years. When I call they are always so helpful and very pleasant to work with. I would highly recommend if you need home or auto insurance, to give them a call."
We responded:
"Thank you for the kind words, Jane. We are so happy our team is able to provide you with such excellent service. Thank you for choosing our agency."
Profile photo of Gisselle Zapien

Gisselle Zapien

March 1, 2025

5  out of  5
rating by Gisselle Zapien
"Miriam Bernal is amazing! She always goes above and beyond to help and makes sure everything is taken care of quickly. She takes the time to answer all my questions and concerns, making the whole process easy and stress-free. I highly recommend her to anyone looking for great service!"
We responded:
"Thank you for the kind words, Gisselle. We are so happy our team as able to assist you. Thank you for choosing our agency."
Profile photo of Juan Ramirez

Juan Ramirez

March 1, 2025

5  out of  5
rating by Juan Ramirez
"Miriam is very knowledgeable in the industry and has such great customer service. She always takes care of us and highly recommend anyone to reach out to her for any of your insurance needs."
We responded:
"Thank you for the kind words, Juan. We are so happy our team was able to assist you. Thank you for choosing our agency."
Profile photo of Austy

Austy

February 24, 2025

5  out of  5
rating by Austy
"Miriam is the best, it’s a pleasure having her as my point of contact. She alway answers all my questions/requests quickly. You can always count on her to take care of you. 😄 Thanks again Miriam for all you do!!"
We responded:
"Thank you for the kind words, Austy. We are glad our team was able to assist you in such an excellent manner. Thank you for choosing our agency."
Profile photo of Hanush Velicheti

Hanush Velicheti

February 21, 2025

5  out of  5
rating by Hanush Velicheti
"I had the pleasure of working with Kim on my insurance, and I must say her service was outstanding. I wholeheartedly recommend Justin Bigby as a State Farm agent to anyone seeking exceptional support and expertise."
We responded:
"Thank you for the kind words, Hanush, and thank you for choosing our agency."
Profile photo of Munish Jha

Munish Jha

February 7, 2025

5  out of  5
rating by Munish Jha
"Thank you, Miriam Bernal! You were excellent at explaining every detail of the policy and providing thorough clarifications on the coverage. I truly appreciate the wonderful service you provided. Thanks again!"
We responded:
"Thank you for your kind words! We're so glad Miriam provided excellent service and clear guidance on your policy. We appreciate you choosing our agency."
Profile photo of Nancy Portillo (Nancy Portillo)

Nancy Portillo (Nancy Portillo)

February 6, 2025

5  out of  5
rating by Nancy Portillo (Nancy Portillo)
"Awesome experience Very satisfied with the excellent customer service. Would recommend Miriam to everyone she is very knowledgeable and helpful. Her and her office are the best!"
We responded:
"Nancy, Thank you for your wonderful review! We're so happy to hear that you had an awesome experience and were satisfied with the excellent customer service. Miriam and her team truly appreciate your recommendation, and we’re glad to know they were able to assist you with all your needs. If there's anything else you need, we’re always here to help! 😊🌟"
Profile photo of Vasilii Baranov

Vasilii Baranov

February 5, 2025

1  out of  5
rating by Vasilii Baranov
"I am writing to express my extreme dissatisfaction with the service I received from your insurance agency Justin Bigby State Farm. I was recently charged extra fees that I was not informed of and did not agree to. When I contacted your agency to inquire about these charges, I was met with silence. It was only when I signed the contract and received the first payment that I found the extra payments. Crystal didn't talk about them before I started the contract. It took several days for me to receive a response, and even then, the response was not helpful. I am very disappointed with the lack of communication and transparency from your agency. I would not recommend your services to anyone."
We responded:
"I am deeply sorry to hear about your recent experience with our agency and I sincerely apologize for the frustration and inconvenience this has caused you. We strive to provide clear and transparent communication to all our clients. The extra fees you were charged were due to changes made to your policy, such as adding a vehicle and adjusting coverage on the Ford Maverick. These adjustments resulted in prorated charges, which should have been clearly communicated to you at the time of the changes. I also apologize for the delay in our response and for any lack of helpful information once we did respond. This is not the level of service we aim to provide, and I understand your disappointment."
Profile photo of Lucy Alba

Lucy Alba

January 30, 2025

5  out of  5
rating by Lucy Alba
"Thank you Miriam you are amazing, appreciate you!"
We responded:
"Very nice! Thank you for the review I will be sure to let Miriam know. "
Profile photo of Margarita

Margarita

January 30, 2025

5  out of  5
rating by Margarita
"Miriam is super friendly and very helpful! I really appreciate all her help in offering me a better quote than where I currently was. Glad to be a member of State Farm!"
We responded:
"Love this! Thank you for your business and review! "
Profile photo of Jocelyn Martinez

Jocelyn Martinez

January 30, 2025

5  out of  5
rating by Jocelyn Martinez
"I will highly recommend Miriam Bernal to my family and friends for any insurance needs, she’s great!"
We responded:
"Thank you for the kind words!! I will let her know and we appreciate your business! "
Profile photo of Monica Campos

Monica Campos

January 30, 2025

5  out of  5
rating by Monica Campos
"Mirian Bernal has always been such an amazing agent, she is always quick at helping us and making sure we have everything answered. I 10/10 recommend working with her she will never disappoint."
We responded:
"Thank you for the review! Miriam is top notch with customer service! Glad we could help and thank you for your business!"
Profile photo of Angel Hernandez

Angel Hernandez

January 29, 2025

5  out of  5
rating by Angel Hernandez
"Highly recommended Miriam is very helpful and knowledgeable. I would definitely recommend anyone to her and her office."
We responded:
"Thank you for your recommendation! We're thrilled to hear that Miriam provided such helpful and knowledgeable service. We appreciate your support!"
Profile photo of Travis fager

Travis fager

January 28, 2025

5  out of  5
rating by Travis fager
"Staff and company have been great. The team at Justin's is top notch. Always prompt, cheerful and resourceful. Certainly recommend them."
We responded:
"Thank you so much for the review!! We appreciate your business and looking forward to our continued relationship. "
Profile photo of MIGUEL PADILLA

MIGUEL PADILLA

January 28, 2025

5  out of  5
rating by MIGUEL PADILLA
"I had a great experience with Miriam Hernandez. I recently purchased auto insurance through State Farm, after trying to find a better rate through researching each individual provider, I came across them and I’m happy i did saving $800 for 6 months! I will definitely recommend this agency to anyone for their insurance needs. Thank you Miriam! 💯"
We responded:
"Wow! So nice! Thank you so much for your business and so glad Miriam took great care of you! "
Profile photo of Susan Retter

Susan Retter

January 28, 2025

5  out of  5
rating by Susan Retter
"I worked with Kim Bishop and I highly recommend her. She found things in my old homeowners policy that were troublesome and definitely not to any homeowner's advantage. I feel comfortable knowing that she is available to answer questions and we hope to have a long term relationship with this office!"
We responded:
"Thank you so much for the review! Kim takes pride in educating our customers! "
Profile photo of Amber McKenna

Amber McKenna

January 21, 2025

5  out of  5
rating by Amber McKenna
"Excellent staff! Very helpful, personable, knowledgeable, professional and caring group. I worked with Crystal and would highly recommend! Thanks for a great experience!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear you found our team helpful, personable, and professional. Crystal is an incredible part of our team, and we’re so glad she made your experience a great one. Your recommendation means the world to us, and we’re here whenever you need assistance in the future!" Let me know if you'd like to adjust the tone or add anything!"
Profile photo of Sarahi Garcia

Sarahi Garcia

January 20, 2025

5  out of  5
rating by Sarahi Garcia
"Great office in Little Elm! Go see Crystal to help with your insurance needs she really knows how to help. Highly Recommend."
We responded:
"Thank you so much! We take pride in our work and customer service! "
Profile photo of Jessica Hunte

Jessica Hunte

January 20, 2025

5  out of  5
rating by Jessica Hunte
"Highly recommend Crystal at State Farm in Little Elm. She’s extremely knowledgeable, kind and helpful. Everyone needs insurance!! Go see her!"
We responded:
"We appreciate the kind words and business! "
Profile photo of Stephanie Gazaway

Stephanie Gazaway

January 17, 2025

5  out of  5
rating by Stephanie Gazaway
"Spoke with Crystal concerning a quote due to rising insurance costs and lack of customer service from our previous insurance carrier. Crystal was amazing! She answered all my questions and took time to explain everything to me. I appreciate her excellent customer service and look forward to working with the Justin Bigby agency for all of my future needs."
We responded:
"Thank you Stephanie! Glad she was able to help and welcome to the State Farm Family. "
Profile photo of samantha reina

samantha reina

January 17, 2025

5  out of  5
rating by samantha reina
"Crystal is Amazing! She always goes above and beyond to help in anyway she can!"
We responded:
"Thank you for your business and review! "
Profile photo of Mel Robin

Mel Robin

January 17, 2025

5  out of  5
rating by Mel Robin
"Best insurance company i have been with. Crystal the office manger is quick to respond and very kind."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with us, and we'll be sure to pass along your praise to Crystal. 😊"
Profile photo of Patricia ROBINSON

Patricia ROBINSON

January 7, 2025

5  out of  5
rating by Patricia ROBINSON
"Great efficient experience! Debbie in the office very helpful in solving my account problems!"
We responded:
"Thank you so much! Debbie is truly cherished here by us and so many customers! "
Profile photo of Whitney Mork

Whitney Mork

December 5, 2024

5  out of  5
rating by Whitney Mork
"The Justin Bigby State Farm team in Little Elm is fantastic! I highly recommend! Justin was passionate about making sure we had the proper life insurance and that we had a plan that we were comfortable with. Thank goodness because I had no idea what I needed for ourselves and our children at 1st. He took the time to answer all of my questions. He actually went above and beyond helping us, especially since we had to meet when they were about to close. He didn’t mind staying later. His team was impressive to work with as well. I felt welcomed the moment I walked through the door. You don’t get that type of experience everywhere, so I definitely wanted to give Justin and his team a 5-Star Review! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Wow, thank you for such a thoughtful and detailed review! We're thrilled to hear about your fantastic experience with Justin and the team. It's great to know that Justin's passion for ensuring you had the right life insurance plan made a difference and that he went above and beyond to answer your questions—even staying late to assist you. We're also delighted that you felt welcomed from the moment you walked through the door and had a positive experience with the entire team. Your kind words and 5-star rating mean so much to us. Thank you for choosing us for your insurance needs!⭐️⭐️⭐️⭐️⭐️"
Profile photo of Nkoli Ogwuru

Nkoli Ogwuru

December 4, 2024

5  out of  5
rating by Nkoli Ogwuru
"I am working with Logan and he is amazing with response time and finding the best deals to save us money. I have referred him to every person l know . Keep up the great job and the best rates and you could have a customer for life 😁"
We responded:
"Thank you so much for your kind words and referrals! We're thrilled to hear that Logan has been able to assist you so effectively. We'll continue to strive for the best rates and service. Your support means a lot to us!"